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Privacy Policy

Introduction

Privacy matters to us and we know it matters to you. We are committed to protecting your privacy, keeping your information safe and ensuring the security of your data.

This Privacy Policy sets out the way we collect, use, disclose and manage personal information. It extends to both our control and processing of personal information. It also incorporates our Credit Reporting Policy which lets you know how we use any credit related information we might collect.

By using our Websites, buying our products or services or entering into an agreement with us in relation to our Websites, our products or our services, you are taken to have read, and agreed to the collection, use, disclosure and handling of your personal information in accordance with this Privacy Policy.

This current policy came into effect on 15 August 2026. We may modify this Privacy Policy at any time. You should review this Privacy Policy periodically so that you are updated on any changes, as we will post any updates on our Websites. Any changes to this Privacy Policy for users of our Websites who are not customers become effective immediately upon being published online and for our customers become effective on the date nominated by us which must not be less than 30 days after we give you notice of same in writing.

This Privacy Policy applies to personal information collection, use, disclosure and management by the entities comprised within the Prostar Group. You acknowledge and agree that your rights and entitlements arising from this Privacy Policy will only be enforceable against the entity within the Prostar Group who has your personal information and not against the entire Prostar Group.

Definitions

The following definitions apply to this Privacy Policy:

  • “Credit Information” includes without limitation any of the following:
  • identification information (such as your name, address, date of birth and/or employer)
  • details about information requests made about you to credit reporting bodies
  • current and historical details about credit applications you have made and credit arrangements you have entered into
  • information about overdue payments, default listings, serious credit infringements, payments made on overdue payments or subsequent arrangements in relation to either of these
  • various publicly available information like bankruptcy, insolvency and credit-related court judgments
  • credit scores or risk assessments indicating an assessment of your credit worthiness
  • consumer credit accounts you hold with other credit providers
  • “Websites” means all ProStar Group Entity websites, including but not limited to:
  • protectoraluminium.com.au
  • protectortrade.com.au
  • prostarmanage.com.au
  • safetechhardware.com.au
  • abra.net.au
  • “Digital Platforms” means ProStar Group Social Media Platforms, including but not limited to, Facebook, Instagram, LinkedIn, Pinterest, YouTube, Twitter and Snapchat; Search Engines such as Google and ProStar Group digital design and planning tools and applications.
  • “AI Systems” means Artificial Intelligence software and/or applications, including but not limited to, Microsoft Copilot, ChatGPT, OpenAI, Claude and Google.
  • “We”, “Us” and “Our” means the Prostar Group.
  • “ProStar Group” means the following entities:
  • Protector Aluminium & Glass Pty Ltd A.C.N. 128 806 388; and/or
  • Protector Aluminium & Glass Limited NZ.C.N. 4045606; and/or
  • Protector Trade Pty Ltd A.C.N. 652 315 430; and/or
  • Prostar Management Pty Ltd A.C.N. 658 384 082; and/or
  • Safetech Hardware Australia Pty Ltd A.C.N. 616 025 855; and/or
  • Prostar Joinery Pty Ltd A.C.N. 629 598 161; and/or
  • Prostar Joinery Limited NZ.C.N. 8508107; and/or
  • Prostar Trade Ltd A.C.N. 636 738 228; and/or
  • Abra AI Pty Ltd A.C.N. 681 198 292
  • “Trusted Partners” means:
  • ProStar Group authorised third party service providers and/or consultants
  • ProStar Group authorised product distributors and/or retailers
  • ProStar Group authorised service and/or product suppliers

Information We Collect About You

We only collect personal information that is reasonably necessary for our functions and activities, including but not necessarily limited to the sale of products and services we provide, or could provide to you.

This can include basic information like your name, date of birth, gender, personal interests, contact details (including address, email address, phone number or mobile telephone number) occupation, driver’s licence or passport number, username or password, other information you provide to us and financial information (such as credit card or bank account numbers).

If you access our Websites through a social network site or login to our Websites using your social network credentials such as Facebook, we may collect limited information provided to us by that social network site, such as user name, site ID, profile photo and email address.

If you submit personal information to us in relation to an employment opportunity, we may also collect information about your employment history, qualifications, financial institution, superannuation details, taxation details, medical history (only in relation to being able to carry out the duties of the position), next of kin and/or emergency contact person/s, and academic history.

We may also collect non-personal information about you including, but not limited to, data relating to your activities on the Websites (including IP addresses) via tracking technologies such as cookies, web beacons and measurement software or data relating to survey responses.

You acknowledge that the personal information you provide us and which we collect from you, is your own information or information which you have been authorised to provide to us.

We may also collect more in-depth information including:

Financial and Credit Information related to your financial relationship with us, such as your income details, payment history, your credit history and your service history. For more details, see the section on Credit Reporting below.

Information about how you use our Websites such as:

  • How you use our Websites;
  • Your location or the location of your devices when you are using our Websites;
  • Information that allows us to identify you for verification purposes including, when you have given us permission to do so, biometric information like your fingerprints and voice patterns.

Sensitive information has the meaning given in the Privacy Act 1988 (Cth) and includes information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a professional or trade association or trade union, sexual orientation or practices, criminal record, health information, genetic information, certain biometric information used for automated biometric verification or identification, and biometric templates.

We will only collect sensitive information where it is reasonably necessary for one or more of our functions or activities and:

  • you have consented to the collection;
  • the collection is required or authorised by or under an Australian law or court/tribunal order;
  • a permitted general situation or permitted health situation applies; or
  • another exception under the Privacy Act applies.

Sensitive information we may collect includes health information, identity verification information, criminal record information, professional association membership details, biometric information, or information provided in connection with an application, service, complaint, claim, employment matter or legal/regulatory requirement.

We collect sensitive information only by lawful and fair means and, where reasonable and practicable, directly from you. We use and disclose sensitive information only for the purpose for which it was collected, a directly related purpose you would reasonably expect, where you have consented, or where otherwise permitted or required by law.

You may withdraw your consent to our handling of your sensitive information by contacting us using the details in this Privacy Policy. However, if you do so, we may be unable to provide some or all of our services, process your request, assess your application, verify your identity, meet our legal obligations, or continue our relationship with you.

You might also need to provide personal information about other individuals to us (e.g. about your authorised representative, next of kin and/or emergency contact).

If so, we rely on you to have informed those individuals that you are giving their personal information to us and to have advised them about this statement.

It is important to be aware that if you access another party’s website or application using one of our products, that other party will deal with your personal information in accordance with its own privacy policy.

How We Collect Your Personal Information

There are several ways that we can collect your information, including but not limited to:

  1. You give it to us when you or your representative interacts with either us, or one of our Trusted Partners. This might happen when you are:
  • Registering to use the Websites or parts of it through an account,
  • Using our Websites.
  • Logging in to use our Websites via your social networking site account;
  • Subscribing to receive alerts, e-brochures or updates;
  • Completion of any forms, applications, surveys, research;
  • Participating in promotions;
  • Contacting us for any reason including, but not limited to reporting a problem with the Websites, requesting further services or seeking our assistance;
  • Emailing, messaging us or calling us for any reason, including without limitation to engage us to provide you with products or services;
  • Purchasing any products or services from us; and
  • Using any credit provided by us in connection with our products and services.
  1. We collect information when you use our Websites and services including calling us, messaging us, emailing us and any online services and queries. For example, we may use cookies, web beacons and other technologies to identify your unique web browser. If you do not want information collected through the use of cookies, web beacons or measurement software, you may be able to delete or reject cookies or some of the measurement software features through your browser or the settings section of your device. Disabling these functions may cause some of the functions on the Website to not work properly.
  2. We obtain information from outside sources like credit reports, marketing mailing lists, employment checks, and public information, (including public posts to social networking sites and our Websites) and commercially available personal, identity, geographic and demographic information. This can also include information gained from our Trusted Partners if you have interacted with them. These Trusted Partners include our business and Trusted Partners, identity and fraud checking services, credit reporting bodies and wholesale and other customers.
  3. Anonymity and pseudonyms – You have the right to remain anonymous or to use a pseudonym when dealing with us in respect of a particular matter. However, this only applies where it is practicable for us to deal with customers anonymously or under a pseudonym, such as a general enquiry.

We understand that you might not want to give us particular personal information. If so, that may mean we are not able to provide you with the products or services you need.

How We Keep Your Personal Information

We strive to ensure the security, integrity and privacy of personal information we collect. We have established safeguards and use reasonable security measures to protect your personal information from unauthorised access, modification and disclosure. Our employees, contractors, agents and service providers who provide services related to our digital systems and Websites, are obliged to respect the confidentiality of any personal information held by us. We review and update our security measures in accordance with industry standards. Unfortunately, no digital data transmission over the internet can be guaranteed to be totally secure.

We may store your information in hard copy or electronic format and keep it in storage facilities that we own and operate ourselves, or that are owned and operated by our authorised service providers.

We endeavour to ensure that personal information is kept as current as possible and that irrelevant or excessive data is deleted or made anonymous as soon as reasonably practicable. However, some personal information may be retained for varying time periods in order to comply with legal and regulatory obligations and for other legitimate business reasons.

Unsolicited Information – If we receive personal information about you that we have not requested, and if we determine that we could not have lawfully collected that information under privacy law if we had requested it, we will destroy or de-identify the information if it is lawful and reasonable to do so.

How We Use Your Personal Information

We use the personal information we have collected largely for the purpose of providing you with products and services that you have requested, responding to your inquiries, creating and maintaining your account and ensuring you comply and adhere to any terms of use applicable to the Websites.

We will only use your information if we have a lawful reason to do so such as when it’s our legal duty or we have your consent and when it’s in our legitimate interest to do so. These include, but are not limited to:

6.1  Administration

  • To help us properly manage our Websites and digital platforms (to ensure that content from the Websites and digital platforms is presented in the most effective manner) and the products and services we provide to you and to maintain and update our records. For example, we need to be able to verify your identity to detect, prevent and address fraud. We also use your information for charging and billing (if applicable) and to identify breaches of any terms and conditions applicable to the products and services we are providing to you.
  • We may combine your personal information with information that the Websites have collected from its service providers, third parties, cookies or web beacons in order to provide you with a better or more relevant and personalised experience and to improve the quality of our Websites, products and services. For example, we may combine behavioural data we have collected about you through the use of cookies or web beacons and combine it with your personal information from requests you send to third parties through the Websites.
  • Personalise and customise your service, experience, advertising and content that you view and engage with on the Websites.
  • Verify your identity when you register or log in to our Websites and/or digital platforms.
  • Remind you of your password and username for your login to our Websites and/or digital platforms.
  • Allow you to participate in any interactive features of the Websites and/or digital platforms.
  • Assess your application for credit for any services and/or products provided by us.
  • Notify you of changes to our Websites, products and/or services provided by us.
  • Disclosing information to debt collection agencies and/or legal professionals to recover any amounts you owe us.

6.2  Communication

We need to be able to communicate with you in order to provide you with our products and/or services, and to respond to you. We might do this on mediums such as email, SMS, social media, and our Websites and/or digital platforms.

6.3  Development and analysis

It’s important we understand your information needs. One of the ways we do this is through using analysis and business intelligence techniques. This gives us high level insights into things like usage patterns, demographic trends and other types of behavioural data. In many cases this information is aggregated and de-identified when analysed. We may share these anonymised insights with select business and Trusted Partners. In some cases, we may create insights with your information on an identified basis but would only do so in compliance with privacy laws (such as, with your consent).

6.4  Direct Marketing

We want to make sure that you know about all our products, services and special offers that are relevant and are of interest to you. We may use the information we hold to market and promote them directly to you. This also may include products, services and offers provided by our Trusted Partners. In some cases, this marketing activity can continue after you have stopped using our products or services, unless you opt-out. You can stop us using your information for direct marketing by updating your preferences by logging into your account or by contacting us via the contact details at the end of this Policy.

6.5  Compliance

There are a number of circumstances where we are required or authorised by laws to collect, use or disclose information. These include:

  • As required or authorised by legislation
  • As required by or in accordance with any industry code or industry standard
  • When we need to undertake identity checks for employment and/or any services and products we provide

6.6  Improvement

We are constantly working to not only maintain and improve our products, services and processes but to develop new ones. We use information we hold to help us do this in a number of ways. For example, to monitor Websites use, quality and performance, and to operate, maintain, develop, test and upgrade our systems and infrastructure. We may also combine information from one service with information from one of our partner’s services to improve our credit assessment and debt recovery processes. We may also contact you to conduct surveys, research and feedback about our Websites, products and/or services.

Disclosure Of Your Information

We may disclose your information with other parties who provide services to us, including organisations, agents, Trusted Partners and contractors that assist us with providing our business processes, products, services and Website. These services include:

  • Providing, managing or administering our Website
  • Mailing operations, billing and debt-recovery functions
  • Information technology
  • To develop our credit assessment and credit worthiness rating system
  • Fraud, crime or misconduct identification, investigation and prevention services
  • Market research, marketing, telemarketing and door-knocking services
  • Development, analysis and business intelligence functions.

We may also disclose your information to:

  • Your authorised representatives or advisers
  • Other parties such as real estate agents, builders, landlords, financiers, brokers or any other persons when you ask us to do so
  • Other parties when you consent to that disclosure for the purposes of fraud, crime or misconduct identification, investigation and prevention services
  • Credit-reporting bodies (for more information see the Credit Reporting section below) for identity checking and credit related purposes such as credit worthiness, credit rating, default listing, credit provision and financing. These may include:

Equifax

Telephone: 13 83 32

Address: Equifax, Customer Resolutions Team, PO Box 964 North Sydney NSW 2059

Online: www.mycreditfile.com.au

Illion Australia

Telephone: 1300 734 806

Email: PACAustral@illion.com.au

Online: www.illion.com.au

Experian Australia Credit Services Pty Ltd

Telephone: 1300 783 684

Email: creditreport@au.experian.com

Online: www.experian.com.au

Creditor Watch

Telephone: 1300 501 312

Address: GPO Box 276, Sydney, NSW, 2001

Online: www.creditorwatch.com.au

  • Our related entities or our business or Trusted Partners and other businesses we work with.
  • Parties that assist us with fraud and identity checking including financial institutions and the Government’s National Document Verification Service, to verify the validity of any Government issued documentation you provide as proof of identity i.e.: to check a Drivers Licence, Medicare, Passport etc.
  • Law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law
  • Other parties who assist us in managing or developing our business and corporate strategies and functions, including our corporate risk or funding functions
  • Financiers, investors or other participants and parties (such as service providers and ratings agencies) and advisers involved in any sale of our debts, securitisation or other financing arrangement (for example, a sale of amounts payable by you to us)
  • Other parties as required by or in accordance with any industry code or industry standard
  • Government agencies as required
  • And for the purpose of facilitating or implementing a transfer/sale of all or part of our assets or business.

In some cases, the organisations that we may disclose your information to may be based outside the location where the information is collected, including outside Australia i.e. Canada, New Zealand, Hong Kong, China, United Kingdom, United States of America.

Where we do this, we require these parties to take appropriate measures to protect that information and to restrict how they can use that information.

Credit Reporting

If you apply to us for credit, we may disclose your personal information and Credit Information to:

  • credit reporting bodies (for the purpose of obtaining credit reporting information about you and other permitted purposes – see our Credit Reporting Policy below for more details); and
  • other credit providers, existing or previous suppliers of goods or services, your bank and certain other businesses for the purposes of assessing your application;

Credit Information relates primarily to your dealings with other credit providers (for example banks, other financial institutions, or other organisations that may provide you with credit in connection with their products or services). It may also include certain credit worthiness information that we derive from the data that we receive from a credit reporting body.

Sometimes we may collect this information about you from other credit providers.

We may disclose your Credit Information to credit reporting bodies. They in turn may include it in credit reporting information they provide to other credit providers to assist them to assess your credit worthiness.

We may use or disclose your Credit Information for purposes such as:

  • developing our credit assessment and credit worthiness rating system
  • processing credit-related applications and managing credit that we provide
  • assisting you to avoid defaults
  • collecting amounts you may owe us in relation to such credit and dealing with serious credit infringements
  • assigning our debts or acting in connection with any securitisation or other financing arrangement
  • participating in the credit reporting system
  • dealing with complaints or regulatory matters relating to credit or credit reporting
  • when required or authorised by another law
  • those purposes under the “How we use your personal information” and “Disclosure of your information” sections above, except in relation to information we collect from credit reporting bodies.

How To Access Or Correct Your Personal Information

It’s important that you make sure the personal information we hold about you is accurate, up-to-date and complete. If for any reason your details change or you discover the information held about you is incorrect, you can update them by contacting us using the contact details at the end of this policy.

You also have the right to request a copy of your information that we hold about you, subject to exceptions provided for by law. There is no charge to submit a request or to correct information, however we may apply an administrative charge for providing access to your personal information on request. To make this request please contact us on the details at the end of this policy.

Applications, Widgets Or Links To Other Websites

We provide links to websites outside of our Websites. We also allow some third parties to display widgets and applications on our Websites that allow you to interact and share content including social media buttons such as Facebook, Instagram, share and like, Twitter, Pinterest and Google+. These linked sites, applications and widgets are not under our control, and we cannot accept responsibility for the conduct of companies linked to the Websites, or their collection of information through these third party applications or widgets. Before disclosing your personal information on any other website, or using these applications or widgets we advise you to examine the terms and conditions of using that website and the relevant third party’s data collection practices and controls in their privacy policy.

AI And Automated Decisions

We may use AI-enabled tools, analytics, search engines and other automated systems to assist with identity verification, risk assessment, fraud detection, service delivery, customer support, personalisation and business operations.

These systems may use personal information such as identity and contact details, account and transaction information, application details, service history, communications with us, device and usage data, and information from third party verification or compliance providers.

Some decisions may be made solely by automated systems, including AI Systems; other decisions may be made by our personnel using automated outputs such as scores, alerts, classifications, recommendations or summaries, including but not limited to decisions about customer credit worthiness, lead times, product designs and order statuses.

You may contact us to ask for information about our use of automated systems in relation to you.

Notifiable Data Breaches

A data breach may occur where personal information is lost, accessed without authorisation, or disclosed without authorisation. If we become aware of, or suspect, a data breach involving personal information we hold, we will take reasonable steps to contain the incident, assess the nature and extent of the breach, mitigate any risk of harm, and determine whether notification is required.

Where we have reasonable grounds to believe that an eligible data breach has occurred, we will notify affected individuals and the Office of the Australian Information Commissioner, as required under the Notifiable Data Breaches scheme.

If you believe your personal information may have been affected by a data breach, please notify us immediately.

Privacy Complaint

We are committed to providing you with a fair and responsible system for handling complaints.

You can use our contact details to notify us of any privacy concerns, complaints or questions in relation to your privacy or the operation of our Websites and/or Digital Platforms. We will investigate the complaint and try to resolve the complaint directly with you.

If your complaint is in relation to a credit reporting issue, we may need to consult with a credit reporting body or another credit provider to investigate your complaint.

If you are not satisfied with the outcome of your complaint, then you can make a complaint to the Office of the Australian Information Commissioner (OAIC). For more information about how to make a complaint, please refer to the OAIC website: www.oaic.gov.au.

Contact Us

If you have any questions in relation to this Privacy Policy, our management of your information or you would like a copy of this statement sent to you, please call us on Australia: 1800 063 136 / New Zealand: 0800 794 695 or email us at accounts@prostarmanage.com.au.